If your question isn’t here then we’ll do our best to answer it if you get in touch.
Frequently Asked Questions
Do I need to pre-book?
Can I just turn up and ride?
Due to social distancing we have to complete seat plans for each tour. Tickets must be booked in advance, we have no facility to turn up and pay on board our tours.
How much does a Tour cost?
We operate a variety of tours and ticket prices are shown on each Tour details page.
How do I get my ticket?
Your booking will receive a confirmation email. This email will also act as your ticket. Show it to the conductor, on paper or on your phone, when you arrive.
If you make an instant booking with our inspector or on-tram conductor on the day, you will be given a paper ticket.
My confirmation email has not arrived. Can I get a copy?
The email confirming your booking should arrive within a few hours of you completing payment. This is your ticket. Please check your spam/junk folder in case your email service has put it there in error. If you are still unable to find it, please Get in Touch with us as soon as possible.
What is your refund/cancellation policy?
We require 7 days notice of cancellation to be able to give you a full refund to your payment card, if you cancel your tour between less than 7 days but at least 48 hours before the tour start time we’ll issue a credit voucher to use against another tour with us. If we have to cancel your tour we will always provide a full refund.
What if I miss my reserved departure?
Please arrive at least 5 minutes before the scheduled departure time so we can safely show you to your reserved seat before departing. Our tours depart at their advertised time. If you miss your booked tour please ask our staff who will try to assist where they can. If we have space on a subsequent tour on the same day, we’ll try and get you on board, although this won’t always be possible as many of our tours are fully booked. There is no refund if you arrive late and/or miss your tour.
I saw spare seats on the tour but was still not allowed to make an instant booking. Why?
In order to maintain social distancing some seats are not allowed to be occupied. The location of these changes on a tour by tour basis as we try to seat booked parties together leaving social distancing just between their party and others. But, no, we don’t like travelling with empty seats either but it is necessary to do so to keep everyone safe.
Where do we catch a Promenade or Coastal Tour?
The only stop at which we are able to board passengers for Coastal and Promenade Tours is our special Heritage Tram Tours northbound stop at North Pier & Tower. It is opposite the modern tram stop at North Pier used by southbound (destination: Starr Gate) modern trams, it is on the sea-side of the tram track and a few yards up the Prom from the Tourist Information Centre and Wedding Chapel if walking toward North Pier. There is a map on our Find Us page
Illuminations Tours do not board at North Pier and Tower stop.
Can I hire a Heritage Tram?
Yes, call Emma on 01253 209521 or email her for more details.
We have Heritage and open-top buses too.
Can I take prams and buggies on Heritage Trams?
Yes if space is available for them, however they must be folded.
Are Heritage Trams fully accessible?
Unfortunately due to the age, design and historic nature of our trams there is a high step to board all of our trams, this is between 12 and 16 inches (30 to 40cm) above the ground, there is often one further step inside the tram of around the same height.
Our staff will help as much as they can with boarding but we are unable to provide direct physical assistance.
We can accommodate a folded wheelchair.
The Illuminated Western Train tram has a wheelchair lift and one wheelchair space on board, we aim to operate this tram every evening during the Illuminations subject to availability.
Do you allow bicyles on board?
No. We do not have room to store bicyles on board.
Can we bring a dog on board and is there a charge?
Well behaved dogs are welcome on our trams – but not on the seats please. On busy Tours it may be necessary for them to occupy the space at your feet.
There is no additional charge.
Pre-booking is not necessary for dogs.
Is there parking near to Heritage Tram stops?
The South Beach car park is adjacent to our Pleasure Beach stop, the postcode is FY4 1BB, there is also parking on the Promenade in this area. On busy weekends we recommend the Yeadon Way car park (next to Blackpool South Railway Station), the postcode is FY4 1DW, please allow 15 minutes to walk to our stop at Pleasure Beach. This car park is ideal if you are arriving from outside Blackpool, it is 5 minutes from the end of the M55.
West Street car park is close to our North Pier & Tower stop, the postcode is FY1 1HA. Please allow 5 minutes to walk from the car park to our stop.
Please be aware that traffic is very busy in Blackpool during the illuminations, especially at weekends. Please allow plenty of time for your journey.