Frequently Asked Questions

If your question isn’t here then we’ll do our best to answer it if you get in touch.

Can we pre-book tours?Generally no, just turn up and pay the conductor on board. The only pre-bookable tours are Great British Night Out, The Ghost Tram and other special events where advertised.
Can we board at any tram stop?We welcome you on board our Heritage Trams at any of our distinctive Green and Yellow Heritage Tram Stops. These are at Pleasure Beach, Tower & North Pier, Cabin, Bispham, Cleveleys and Fleetwood Ferry. We are unable to stop at the modern tram platforms.
For special events we sometimes use Temporary Heritage Tram Stops also with our distinctive Green and Yellow logo.
Illuminations Tours: You can only board Illuminations Tours at Pleasure Beach.
Do you operate every day?Promenade Tours operate most weekends & school holidays. Illuminations Tours operate every evening during the Illuminations except Switch-On weekend when the tramway is closed at North Pier for the Switch-On event.
Illumination Tours start from just after The Lights come on until 9pm from Sunday to Friday & until 10pm on Saturdays
What time is best to catch an Illuminations Tour?The first tours are always busiest and they get quieter during the evening, around an hour after switch on time is best for a shorter wait! Saturdays are our busiest.
Tours take just over an hour and operate around every 20 minutes.
We operate extra trams on Saturdays and October Half-term holidays
Where do we catch an Illuminations Tour?You can board Illumination Tours ONLY from Pleasure Beach Heritage stop. You will find details on our Find Us page
You can alight an Illuminations tour at Bispham, Cabin, Tower & North Pier and Pleasure Beach on the return journey but cannot reboard once you have left the tour.
Are all Illuminations Tour trams illuminated?We use a mix of Illuminated and Heritage trams.
You get a great view of the Illuminations from the top deck of our Double Deckers!
Can I get off and rejoin a tour (split tour)?Daytime tours – Yes
Illuminations tours – No
Are Blackpool Transport Saver/Day/24/One tickets valid on Heritage Tram Tours?No. Heritage Day Travelcards are available which also include modern tram and bus services.
Can we buy Heritage Day Travelcards on all trams and buses?Yes, Heritage Day Tickets can be bought on any Blackpool Transport bus or tram service, remember to ask for HERITAGE ticket.
Heritage Day Travelcards include all Heritage trams plus modern trams and buses.
Can we buy Heritage Tram Tickets online or on the Blackpool Transport App?Our Heritage Travelcards are available on the Blackpool Transport app when we operate daily during holiday periods and Illuminations.
Can I pay by Debit/Credit Card on board?No, we only accept cash on our tours.
You can also buy our Heritage Travelcards at our Travel shop on Market Street and at the Tourist Information office on the Promenade, these outlets accept Debit/Credit Cards.
Are concession passes accepted on Heritage Trams?No, these are not valid for our tours.
Are Heritage Day Travelcards valid for 24 hours?No, they are only valid until end of service on the day of purchase.
Can I hire a Heritage Tram?Yes, call Emma on 01253 209521* or email her for more details.
We have Heritage and open-top buses too.
* not currently manned due to Coronavirus Lockdown
Can I take prams and buggies on Heritage Trams?Yes, however, they must be folded.
Are Heritage Trams fully accessible?Unfortunately due to the age, design and historic nature of our trams there is a high step to board all of our trams, this is at least 12″ (30cm) above the ground, there is usually one further step inside the tram of the same height.
Our staff will endeavor to assist where possible with advice for boarding. We can accommodate a folded wheelchair on our tours if the user is able to step out of the chair onto the tram.
The Illuminated Western Train tram has a wheelchair lift and one wheelchair space on board, we aim to operate this tram every evening during the Illuminations subject to availability.
The modern trams are fully accessible and offer step free access and wheelchair spaces for those unable to board our Heritage trams.
Can we bring dogs on board and is there a charge?Well behaved dogs are welcome on our trams. On busy Illuminations Tours it may be necessary for them to occupy the space at your feet.
There is no additional charge.